Publisher review:The Ticket System allows you to manage all the incoming messages from your customers in an organized, web based, manner. As the name implies, The Ticket System is a trouble ticket system script. It allows you to manage all the incoming messages from your customers in an organized, web based, manner.
Access your customers messages even when you're not at your home computer. And no more worrying about missing emails, a web based system eliminates the possibility of mis-directed or spam-filtered emails. Features multiple operator logins, unlimited departments, catpcha image spam deterrent, and more.
General Functions & Features:
- Maintain all your incoming tickets in an organized & searchable manner.
- Features captcha image spam deterrent (** requires the Authen::Captcha Perl Mod in CGI version **).
- Web based setup script.
- MySQL database provides fast ticket searching and display.
- IP address of submissions are captured in emails.
- Easy to edit templates allows you to effortlessly fit your current design around the script.
Admin Functions & Features:
- Easily create/modify/delete operator accounts.
- Additional operator accounts without admin rights can be created.
- Easily create/delete "departments".
- Web based configuration editor.
- Filter tickets based on their current status or department.
- Quickly and easily search for tickets using keywords, submitter name, submitter email, or ticket #.
- Clean and easy to use admin panel
- New/Updated tickets are always on top, so you'll immediately know which tickets are awaiting your response.
End User Functions & Features:
- Features a clean, simple, navigation.
- All current and past tickets are organized and displayed for your customers.
- Real-time status display let's your customer know the current status of their ticket.
The Ticket System-PHP 1.0 is a PHP script for Organizers scripts design by PPM Interactive.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Operating system:Windows / Linux / Mac OS / BSD / Solaris